We’re announcing the list of releases and features planned for 2018. Please keep in mind this list is meant to be an estimation. Release dates or features may change. If you have any suggestion regarding priorities or unmentioned features, feel free to contact us via email or on github issues’ discussions.
Recover password by emails is currently only available for customers. Although staff passwords can be changed by an admin, they should have this feature too.
Tickets can only be created by customers. Allowing staff members to also create them helps with internal tracking of tickets without involving a customer directly.
This feature allows staff members to re-assign tickets to other staff members.
Customers will be able to reopen closed tickets. Currently, this is only possible for staff members.
Adding new customers will be available in admin panel with a button/form. Currently it is only possible through a CSV import.
It is currently possible to ban/delete an user, but its tickets will be removed too. Customers could be disabled without removing their tickets with this implementation.
Internal notes are ticket comments that can only be seen by staff members.
This features allows tickets to be created by email from the customers’s perspective without using the OpenSupports’ UI.
Tags will help staff members to identify tickets with a common subject.
Define custom fields for users as phone number, company, etc.
Create articles that can only be seen by staff members.
Create departments that can only be used by staff members.
LDAP protocol will be compatible with OpenSupports.
OpenSupports will be compatible with SQLite and other databases.
Allow users to signup using third-party accounts like Google and LinkedIn.
Sub-departments will make segregating tickets easier since one department can have multiple subdivisions.
Update (6 Mar 2019): We apology for the delay on the release 4.4 which was intended for December. We will continue to add new features and keep this post updated in the future.