We’re updating the list of releases and features for 2022 by far . Please keep in mind this list is meant to be an estimation. Release dates or features may change. If you have any suggestion regarding priorities or unmentioned features, feel free to contact us via email or on github issues’ discussions.
Recover password by emails is currently only available for customers. Although staff passwords can be changed by an admin, they should have this feature too.
Tickets can only be created by customers. Allowing staff members to also create them helps with internal tracking of tickets without involving a customer directly.
This feature allows staff members to re-assign tickets to other staff members.
Customers will be able to reopen closed tickets. Currently, this is only possible for staff members.
Adding new customers will be available in admin panel with a button/form. Currently it is only possible through a CSV import.
It is currently possible to ban/delete an user, but its tickets will be removed too. Customers could be disabled without removing their tickets with this implementation.
Internal notes are ticket comments that can only be seen by staff members.
This features allows tickets to be created by email from the customers’s perspective without using the OpenSupports’ UI.
Tags will help staff members to identify tickets with a common subject.
Define custom fields for users as phone number, company, etc.
Create articles that can only be seen by staff members.
Create departments that can only be used by staff members.
This features allows Polish to use OpenSupport in their language.
This will help users and staff members to edits mistakes or typos in tickets.
Stylish front-end code.
This features allows staffs to send invites to users via email.
This feature allows you to filter tickets by name.
This allows to rename ticket titles.
This feature allows you to setup an API Key to create tickets.
This features allows to limit the ticket creation to registered users only.
Now creating a ticket will generate an user.
Now the tickets will go to a default deparment ”Help and Support” unless you add new departments and change it.
This improve the statistics graphics to show tickets as bars, as well as closed tickets.
This will allow you to see who made a ticket with only looking in the list.
This will allow you to save your password in your navigator.
This will allow you to create users and comment tickets via API Key.
This will save time while performing a ticket search.
This will identify your account via url “/my-account”.
To make things more smooth and similar.
Now you can close tickets when the work is finished!
Now you can view the tickets created by an user by looking in their profile.
Before you saw a confirmation message page now that appear in the dashboard.
Staff have to take and extra step to delete a ticket but we think is the right take.
Reopen a closed in case the problem persist or the business remains.
Before that it redirected to the dashboard now you will be send to the previous page.
To prevent bots from spamming.
Now when you paste a link on a ticket it will be clickable.
Finally you can close messages, before that some of them doesn’t go away.
If a staff doesn’t log or doesn’t receive the invitation email now you can resend it.
Update (6 Mar 2019): We apology for the delay on the release 4.4 which was intended for December. We will continue to add new features and keep this post updated in the future.
Update (13 May 2022): Update 4.11 comes along with the SaaS product release!