Here you can take a look at our most important features.
OpenSupports is an open source ticket system for giving support to your clients. It provides you with a better management of your users inquiries. They send you tickets through OpenSupports and you can handle them as you wish. The software has tools to manage the tickets, like departments, staff members, custom responses, multi-language support. It also let you to write articles for common issues or FAQs. All of this for free.
With User System
Each customer creates an account and have all their tickets in one place.
Without User System
Each customer creates tickets using just a form.
OpenSupports is responsive, that means it looks well in phones, tablets and desktop computers.
Keep track of all the ticket system data
Indicates the quantity of tickets that have been created in the last period.
Indicates the number of tickets currently open.
Indicates the quantity of tickets that have been closed in the last period.
Indicates the percentage of ticket closed after a single reply over the total of tickets closed.
This is the quantity of tickets reopened.
Don't repeat yourself. With our system you can customize your own templates to respond tickets.
Articles and Topics
Create articles to solve your customer's frequently asked questions (FAQs), and to provide them with How-To Guides about your product or service.
Add as many staff members as you want, and assign each of them the set of departments they will respond.
Every ticket belongs to one department. You can assign each staff member a set of departments he will be in charge.
All OpenSupports' code is stored at Github. That means you can contribute by reporting or fixing bugs, proposing features, and translating.
We believe that OpenSupports should be accessible to everyone, so we did our best to add as many language support as we could.
Here are some of our most advanced features