Features

Here you can take a look at our most important features.

OpenSupports is an open source ticket system for giving support to your clients. It provides you with a better management of your users inquiries. They send you tickets through OpenSupports and you can handle them as you wish. The software has tools to manage the tickets, like departments, staff members, custom responses, multi-language support. It also let you to write articles for common issues or FAQs. All of this for free.

With User System

Each customer creates an account and have all their tickets in one place.

Without User System

Each customer creates tickets using just a form.

Responsive design

OpenSupports is responsive, that means it looks well in phones, tablets and desktop computers.

Statistics

Keep track of all the ticket system data

Tickets Created

Indicates the quantity of tickets that have been created in the last period.

Tickets Closed

Indicates the quantity of tickets that have been closed in the last period.

Signups

Indicates the number of signups in the last period.

Replies

Indicates the quantity of ticket replies in the last period.

Period

This is the actual period the data corresponds to.

Custom Responses

Don't repeat yourself. With our system you can customize your own templates to respond tickets.

Articles and Topics

Create articles to solve your customer's frequently asked questions (FAQs), and to provide them with How-To Guides about your product or service.

Staff members

Add as many staff members as you want, and assign each of them the set of departments they will respond.

Departments

Every ticket belongs to one department. You can assign each staff member a set of departments he will be in charge.

Open source

All OpenSupports' code is stored at Github. That means you can contribute by reporting or fixing bugs, proposing features, and translating.

Multilanguage

We believe that OpenSupports should be accessible to everyone, so we did our best to add as many language support as we could.

  • English
  • Spanish
  • German
  • French
  • Portuguese
  • Japanese
  • Russian
  • Chinese
  • Hindi
  • Turkish

Additional Features

Here are some of our most advanced features

Recaptcha Support

We support recaptcha to help you enhance the security of your site.

File Attachments

Staff members and your customers can attach files to comments in tickets. You can decide the maximum size of these files.

CSV Import

You can import users to your OpenSupports via a simple CSV file. Every row should have username, password and email.

Notifications

You can easily see a log of all the last actions that have taken place in your OpenSupports website.

Registration API Keys

We provide a simple code to let your users register from a custom website.

Email Templates

You can customize your email templates for common actions in OpenSupports to look according to your company style.